Welcome to Khazanay.pk.

These Terms & Conditions ("Terms", "Terms & Conditions" or "Agreement") govern your access to and use of the Khazanay website, mobile applications, stores, services and purchase of products from Khazanay (collectively, the "Platform").

By accessing the Platform, placing an order, purchasing a product or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use the Platform or place an order.


1. ABOUT KHAZANAY

Khazanay is an online retailer specialising in pre-owned, used, thrift, store-return and/or previously owned footwear and clothing.

Our products may include, without limitation:

  • Used footwear

  • Pre-owned clothing

  • Store-return products

  • Excess inventory

  • Clearance products

  • Previously displayed products

  • Products showing varying degrees of prior use

Unless expressly stated otherwise on the relevant product page, products sold through Khazanay should not be considered equivalent to brand-new products.



2. ACCEPTANCE OF THESE TERMS

By placing an order with Khazanay, you confirm that:

  1. You are legally capable of entering into a binding transaction;

  2. The information provided by you is accurate and complete;

  3. You have reviewed the relevant product description and photographs;

  4. You understand that the product is pre-owned unless expressly stated otherwise;

  5. You understand that pre-owned products may have signs of previous use;

  6. You agree to these Terms & Conditions and the applicable Return & Exchange Policy.

Where an order is placed on behalf of another person, the person placing the order confirms that they have authority to do so.



3. PRE-OWNED PRODUCT DISCLOSURE

3.1 Nature of Our Products

Khazanay primarily sells pre-owned and previously used products.

Pre-owned products naturally differ from new products in terms of:

  • appearance;

  • wear;

  • age;

  • material condition;

  • previous usage;

  • storage history;

  • cleaning history;

  • structural integrity;

  • remaining useful life; and

  • expected future durability.

The condition of an individual item may vary even where two products have the same brand, model or condition grade.

3.2 Signs of Previous Use

Depending on the product and its condition grade, customers may encounter characteristics including:

  • creasing;

  • scuff marks;

  • scratches;

  • fading;

  • discoloration;

  • minor stains;

  • pilling;

  • wrinkles;

  • sole wear;

  • tread wear;

  • minor stitching imperfections;

  • minor cosmetic damage;

  • changes in material texture;

  • signs of previous cleaning;

  • aging of adhesives, foam, rubber, leather, synthetic materials or fabrics; and

  • other reasonable signs associated with previous ownership or use.

Such characteristics may be inherent to the nature of pre-owned goods and do not automatically constitute a defect.

3.3 Product Photographs

Product photographs are provided to allow customers to assess the product before purchase.

Due to photography, lighting, screen settings, image compression and other technical factors, colours and appearance may vary slightly from what is displayed on a customer's device.

Where an item has a material or significant defect that Khazanay identifies during inspection, Khazanay will endeavour to disclose it through the product description, photographs, condition grade or other appropriate means.



4. PRODUCT CONDITION GRADING

Khazanay may use condition grades or descriptions to communicate the general condition of products.

Such grades are intended to provide customers with a reasonable indication of the product's overall condition and are not a guarantee of a particular remaining lifespan or future performance.

A higher condition grade does not mean that the product is new or that it carries a manufacturer's warranty.

The condition grade relates to the condition observed by Khazanay at the time of inspection and does not constitute a guarantee that the product will remain in that condition after purchase.



5. USED PRODUCT DURABILITY & REMAINING LIFESPAN

5.1 No Guarantee of Future Lifespan

Because Khazanay sells pre-owned products, Khazanay cannot guarantee the remaining useful life or future durability of any used product, unless a specific written warranty is expressly provided with that product.

The remaining lifespan of a used product may depend on factors including:

  • age;

  • previous usage;

  • frequency and intensity of previous use;

  • storage conditions;

  • material degradation;

  • manufacturing characteristics;

  • adhesive degradation;

  • exposure to heat or moisture;

  • cleaning methods;

  • manner of use after purchase; and

  • other factors outside Khazanay's control.

5.2 Material Aging

Certain materials can deteriorate over time regardless of the amount of use.

Examples may include:

  • polyurethane (PU);

  • foam;

  • rubber;

  • adhesives;

  • synthetic leather;

  • leather;

  • fabrics;

  • coatings;

  • cushioning materials; and

  • other composite materials.

Accordingly, a product may develop deterioration or failure after purchase even if the product appeared satisfactory at the time of inspection.

5.3 No Representation of Guaranteed Wear Period

Unless expressly stated in writing, Khazanay does not represent or guarantee that a used product will remain wearable, usable or structurally intact for any particular number of days, months, kilometres, washes, uses or other period.



6. CLEANING AND PROCESSING

Khazanay may inspect, clean, sanitise, deodorise, steam, disinfect or otherwise process products before dispatch.

Cleaning and processing methods may vary according to the material and nature of the product.

Because products are pre-owned, cleaning may not completely remove every mark, stain, odour, discoloration or other characteristic resulting from previous use.

Customers acknowledge that certain materials may react differently to cleaning, storage, moisture, heat or other processing.

Khazanay will take reasonable care in processing products but does not guarantee that every pre-existing cosmetic characteristic will be completely removed.



7. PRODUCT DESCRIPTION & ACCURACY

Khazanay makes reasonable efforts to ensure that product information is accurate.

Product information may include:

  • brand;

  • model;

  • size;

  • colour;

  • category;

  • condition;

  • material;

  • photographs;

  • product measurements; and

  • other relevant characteristics.

However, minor errors may occasionally occur.

Where Khazanay becomes aware of a material error affecting an order before dispatch, Khazanay may contact the customer and offer an appropriate solution, including cancellation where appropriate.

Nothing in these Terms is intended to exclude Khazanay's obligations under applicable law concerning materially inaccurate descriptions or representations.



8. AUTHENTICITY

Khazanay makes reasonable efforts to source and inspect products and to identify counterfeit products.

Products identified by Khazanay as genuine are represented based on the information and inspection reasonably available to Khazanay at the time of sale.

Where Khazanay subsequently determines that a product materially fails to meet an express authenticity representation made by Khazanay, the matter will be handled in accordance with applicable law and Khazanay's applicable refund/return procedure.



9. SIZING

9.1 Manufacturer Sizing

Sizes displayed on the Platform generally correspond to the size indicated on the product by the manufacturer.

Sizing may vary between:

  • brands;

  • models;

  • countries;

  • product categories; and

  • individual products.

A customer's usual size in one brand does not guarantee the same fit in another brand.

9.2 Customer Responsibility

Customers are responsible for reviewing available sizing information before placing an order.

Where available, customers should review:

  • size charts;

  • product measurements;

  • manufacturer sizing;

  • product photographs; and

  • other sizing information provided on the product page.

A product that does not fit because the customer selected the wrong size does not constitute an incorrect-product shipment by Khazanay.

Any exchange or return in such circumstances will be governed by Khazanay's applicable Return & Exchange Policy.



10. INCORRECT PRODUCT OR SIZE SENT BY KHAZANAY

If Khazanay sends a product materially different from the product ordered, including an incorrect size, model, colour or product, the customer should notify Khazanay within the applicable return/exchange period.

Where the error is confirmed to be attributable to Khazanay, Khazanay will provide an appropriate remedy in accordance with its Return & Exchange Policy and applicable law.

Customers may be required to provide photographs, order details, packaging information or other reasonable evidence to assist Khazanay in investigating the issue.



11. DEFECTS DISCOVERED AFTER DELIVERY

11.1 Reporting a Defect

If a customer believes that a product contains a material defect that was:

  • present at the time of delivery;

  • not disclosed;

  • not reasonably apparent from the product's condition or description; and

  • attributable to the product rather than subsequent use or damage,

the customer should contact Khazanay as soon as reasonably possible and within the applicable period specified in the Return & Exchange Policy.

11.2 Inspection

Khazanay may request the customer to provide:

  • photographs;

  • videos;

  • order information;

  • packaging photographs;

  • photographs showing the condition of the product;

  • information regarding how and when the product was used; and/or

  • return of the product for physical inspection.

Khazanay may inspect the returned product before determining the appropriate remedy.

11.3 Determination

Khazanay may assess whether the reported issue is reasonably attributable to:

  1. a pre-existing defect;

  2. a defect that was not disclosed;

  3. an incorrect product supplied by Khazanay;

  4. normal wear and tear;

  5. deterioration due to age;

  6. material degradation;

  7. misuse;

  8. improper cleaning or washing;

  9. improper storage;

  10. excessive or unsuitable use;

  11. accidental damage;

  12. alteration or modification;

  13. damage caused after delivery; or

  14. another circumstance outside Khazanay's responsibility.



12. ORDINARY WEAR & TEAR

Normal wear and tear associated with the use of a pre-owned product is not, by itself, considered a defect.

This may include, depending on the product:

  • sole wear;

  • tread reduction;

  • creasing;

  • minor scuffing;

  • fabric wear;

  • colour fading;

  • pilling;

  • stretching;

  • minor stitching wear;

  • surface abrasion;

  • deterioration caused by ordinary use; and

  • other changes reasonably expected from use.

The fact that a used product changes condition after purchase does not by itself establish that the product was defective when sold.



13. DAMAGE CAUSED BY USE OR MISUSE

Khazanay may decline a return, exchange or refund where an issue is reasonably determined to have resulted from:

  • misuse;

  • abuse;

  • excessive use;

  • use for an unintended purpose;

  • exposure to water or chemicals;

  • improper washing;

  • improper cleaning;

  • exposure to excessive heat;

  • improper storage;

  • modification;

  • repair by a third party;

  • physical damage;

  • accidents; or

  • other post-delivery causes not attributable to Khazanay.



14. RETURN & EXCHANGE POLICY

Returns and exchanges are governed by Khazanay's current Return & Exchange Policy.

The Return & Exchange Policy forms part of these Terms & Conditions.

Customers should review the applicable policy before placing an order.

Khazanay reserves the right to reject a return where the requirements of the applicable Return & Exchange Policy have not been met, subject always to applicable law.



15. REFUNDS

Where a refund is approved, the refund method and processing time will depend on:

  • payment method;

  • bank/payment-provider procedures;

  • product inspection;

  • applicable Return & Exchange Policy; and

  • applicable law.

Khazanay may require the product to be returned and inspected before processing certain refunds.



16. SALE, CLEARANCE & DISCOUNTED PRODUCTS

Sale, clearance and discounted products remain subject to these Terms & Conditions.

A reduced price does not automatically mean that the product is defective.

Where a material defect is specifically disclosed as part of the sale, the customer's purchase will be deemed to have been made with knowledge of that disclosed condition, subject to applicable law.

Khazanay will endeavour to identify material known defects in the product description where reasonably practicable.



17. PRICING

Khazanay reserves the right to correct pricing, typographical or product information errors.

If an order is placed at an incorrect price due to an obvious technical or administrative error, Khazanay may contact the customer before dispatch.

Where appropriate, the customer may choose to proceed at the corrected price or cancel the order.



18. ORDER ACCEPTANCE

Placing an order constitutes an offer by the customer to purchase the selected product.

An order is not necessarily accepted until Khazanay confirms the order and/or dispatches the product.

Khazanay may cancel or decline an order where:

  • the product is unavailable;

  • the product has been incorrectly listed;

  • a material pricing error has occurred;

  • the product fails final quality inspection;

  • fraud or suspicious activity is detected;

  • delivery is not reasonably possible; or

  • another legitimate operational or legal reason exists.

Where payment has already been collected for an order cancelled by Khazanay, Khazanay will process the applicable refund.



19. CASH ON DELIVERY (COD)

For COD orders, the customer agrees to accept the order and pay the applicable amount upon delivery.

Repeated refusal of COD orders without legitimate reason may result in Khazanay restricting or removing COD availability for that customer.

Khazanay reserves the right to request advance payment from customers where appropriate.



20. DELIVERY

Khazanay will endeavour to dispatch and deliver orders within the estimated timeframe communicated to the customer.

Delivery times are estimates and may be affected by:

  • courier delays;

  • weather;

  • public holidays;

  • strikes;

  • security conditions;

  • incomplete addresses;

  • customer unavailability;

  • force majeure events; and

  • other circumstances outside Khazanay's reasonable control.

A delivery delay does not automatically entitle a customer to compensation.



21. CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION

Customers are responsible for providing accurate:

  • name;

  • mobile number;

  • address;

  • city;

  • email address; and

  • other information required for delivery.

Khazanay will not be responsible for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer.

Additional delivery charges may apply where a second delivery attempt is required because of customer-related circumstances, subject to applicable policy.



22. INSPECTION UPON DELIVERY

Customers are encouraged to inspect the product promptly after delivery.

Where reasonably possible, customers should retain:

  • original packaging;

  • tags;

  • labels;

  • order documentation; and

  • other materials relevant to the order

until they have confirmed that the product is satisfactory.



23. PROHIBITED USE

Customers must not use the Platform to:

  • engage in fraudulent activity;

  • provide false information;

  • impersonate another person;

  • interfere with Platform operations;

  • attempt unauthorised access;

  • abuse promotional offers;

  • submit fraudulent claims;

  • manipulate returns or refunds; or

  • engage in unlawful activity.

Khazanay may suspend or restrict access where it reasonably suspects fraudulent or abusive behaviour.



24. INTELLECTUAL PROPERTY

All content on the Platform, including:

  • Khazanay branding;

  • logos;

  • photographs;

  • graphics;

  • text;

  • product descriptions;

  • software;

  • website design;

  • trademarks;

  • trade names; and

  • other proprietary material

is owned by or licensed to Khazanay and may not be reproduced, copied, modified, distributed or commercially exploited without prior written permission, except where permitted by law.



25. USER-GENERATED CONTENT

Where customers submit reviews, photographs, videos or other content to Khazanay, the customer grants Khazanay a non-exclusive right to use, reproduce, publish and display that content for legitimate business and marketing purposes, subject to applicable law.

Customers must not submit content that:

  • is unlawful;

  • infringes third-party rights;

  • contains malicious software;

  • is defamatory;

  • contains another person's private information without permission; or

  • is otherwise inappropriate.

Khazanay reserves the right to remove content that violates these Terms.



26. PRIVACY

Khazanay may collect and process customer information required to:

  • process orders;

  • provide customer support;

  • arrange delivery;

  • process payments;

  • prevent fraud;

  • improve services;

  • communicate with customers; and

  • comply with applicable legal obligations.

Customer information will be handled in accordance with Khazanay's Privacy Policy.



27. THIRD-PARTY SERVICES

Khazanay may use third-party providers for:

  • payment processing;

  • courier and logistics;

  • communication;

  • analytics;

  • technology infrastructure;

  • marketing; and

  • other business functions.

Khazanay is not responsible for independent failures of third-party services outside its reasonable control, subject to Khazanay's obligations under applicable law.



28. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Khazanay shall not be liable for losses arising solely from:

  • ordinary wear and tear;

  • natural aging of pre-owned products;

  • material degradation inherent to used goods;

  • misuse;

  • improper care;

  • accidental damage;

  • unauthorised modification;

  • improper washing or cleaning;

  • circumstances occurring after delivery that are not attributable to Khazanay; or

  • events beyond Khazanay's reasonable control.

Nothing in these Terms shall exclude, restrict or limit any liability, right or remedy that cannot legally be excluded, restricted or limited under applicable law.



29. NO EXCLUSION OF STATUTORY RIGHTS

Nothing in these Terms is intended to remove, restrict or waive any mandatory consumer protection right, statutory warranty, remedy or liability that applies to a transaction and cannot lawfully be excluded.

Where applicable law provides a customer with rights that are more favourable than these Terms, those mandatory rights will prevail to the extent required by law.



30. FORCE MAJEURE

Khazanay shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

  • natural disasters;

  • floods;

  • earthquakes;

  • fires;

  • epidemics or pandemics;

  • war;

  • civil unrest;

  • strikes;

  • government restrictions;

  • transportation disruptions;

  • telecommunications failures;

  • power outages;

  • cyber incidents affecting third-party infrastructure; or

  • other events beyond Khazanay's reasonable control.

Khazanay will endeavour to resume affected services as soon as reasonably practicable.



31. CUSTOMER COMPLAINTS & DISPUTE RESOLUTION

Customers are encouraged to first contact Khazanay Customer Support regarding any complaint.

Khazanay will make reasonable efforts to investigate and resolve complaints internally.

Customers should provide relevant information and documentation necessary to investigate a complaint.

Nothing in this section prevents a consumer from exercising any mandatory statutory right or remedy available under applicable law.



32. GOVERNING LAW

These Terms shall be governed by the laws applicable in Pakistan.

Where applicable, mandatory provincial consumer protection legislation shall apply to the relevant transaction.

Nothing in these Terms is intended to prevent a consumer from exercising rights or remedies that cannot lawfully be waived.



33. SEVERABILITY

If any provision of these Terms is determined by a competent authority or court to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable.

If modification is not possible, the affected provision shall be severed to the extent necessary.

The remaining provisions shall continue in full force and effect.



34. WAIVER

Failure by Khazanay to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.



35. MODIFICATION OF TERMS

Khazanay may update these Terms from time to time.

The updated Terms will be published on the Platform with an updated effective date.

The Terms applicable to an order will generally be those in effect at the time the order is placed, subject to applicable law.



36. ENTIRE AGREEMENT

These Terms, together with the applicable:

  • Product Description;

  • Return & Exchange Policy;

  • Privacy Policy;

  • Shipping Policy; and

  • other policies expressly incorporated into these Terms,

constitute the applicable agreement between Khazanay and the customer concerning use of the Platform and purchase of products, subject to applicable law.



37. IMPORTANT CUSTOMER NOTICE

PLEASE READ BEFORE PURCHASING

Khazanay primarily sells pre-owned products.

By purchasing from Khazanay, you acknowledge that:

• Our products have been previously owned and/or used.

• Used products may show signs of previous use.

• Condition may vary from item to item.

• A condition grade is not a guarantee of future durability.

• The remaining lifespan of a used product cannot be guaranteed.

• Certain materials may naturally deteriorate with age, even after limited use.

• A product may develop wear or deterioration after purchase.

• Customers should review product photographs, descriptions, sizing information and condition information before ordering.

• If Khazanay sends an incorrect product or a product with a qualifying undisclosed defect, the customer should contact Khazanay promptly in accordance with the Return & Exchange Policy.

• Nothing in these Terms removes any rights that cannot legally be excluded under applicable law.



38. CONTACT US

For questions, complaints, returns, exchanges or other concerns regarding an order, customers may contact Khazanay through the contact channels published on the Platform.

Khazanay.pk