WHAT IS KHAZANAY?

Return & Exchange Policy

Return & Exchange Policy
Khazanay offers the most easy and best return & exchange policy in Pakistan. You can return or exchange a product within 7 days after the product has been delivered to you. You will get 100% full refund amount via EasyPaisa or Bank transfer (whatever suites you) within 7 days after you have sent back the product to Khazanay. If you want to exchange a product because of size or any other issue, we will exchange the product with the full amount previously paid by you for the product. 

How it Works?
Step 1: Tell us the order ID of the product that you want to return or exchange. The order ID is given to you via email when you place a new order. You can email at cs@khazanay.com or call at 03111222393 (between 10:00am - 6:00pm, except Sundays), and tell us your order ID of the product you want to return or exchange. 

Step 2: Pack and courier us back the product you want to return or exchange at the following address: " Khazanay.com, Room#126, AMAN CED, IBA Main Campus, Karachi University, Karachi". Please mention your order ID on the parcel when sending us back. 

Step 3: As soon as your product is received by our customer support staff, they will call you and notify you that we have received your returned item. They will also ask you if you want a refund or exchange for the returned item. 

Step 4: If you want a refund, our customer support staff will process your refund visa Easypaisa or bank transfer, whatever suites you (Please note that all refunds are processed within 7 days after we receive your returned item). If you want an exchange, the customer support staff will issue you an exchange voucher of the same amount of the returned product which you can use to purchase something else from Khazanay. 

If you still have any questions regarding the return or exchange policy, please email us at cs@khazanay.com or call us at 03111222393.