FAQS – Khazanay


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Visit our website khazanay.pk and select your size from the size filter. Click on the shoe you want to buy and Add it to the cart. Click on the go to next step and then fill out the information and click on the confirm button.

We offer the following payment methods:
1. COD "Cash on Delivery"
2. Debit Card
3. Buy Now Pay Later (BNPL)

Facing size issues? Don't like the product? Wrong or defective product delivered?

Don't worry! Khazanay offers a 7-day hassle free return policy. To qualify for a refund or exchange, all items must be unworn, unused and with product tag attached. 

If you wish to return or exchange your online order, please complete the return form and include it with your return shipment. Don't have a return form? Download from the link below and print it. 

Download Return Form

For further assistance, please email us at cs@khazanay.pk or call us at 03111-222-393 (between 10am to 5pm Monday - Saturday)

Your order will usually reach your doorstep between 3 to 4  working days from the date of order. However the delivery can take more than 7 working days during busy holiday season or our sales events.

8th Zamzama Ln, Zamzama Commercial Area Defence V Karachi, Karachi City, Sindh 75500 (11:00am—9:00pm , 7 days a week)

You will see a field named “Enter Discount Code" during your checkout. Enter the code in this field and you will get the promised discount or credit.

No, We do not sell in bulk or wholesale.

By signing up for our email, you'll be among the first to know about special sales, limited-time offers, coupons and many other exciting features to help you get the most out of what Khazanay has to offer!

Premium+: Item is brand new and hasn't been worn before.

Premium: Item is in almost brand-new condition. 

Excellent: Item has very little signs of wear.

Very Good: Item has visible signs of wear and use.

Factory Leftovers are excess production pieces of export orders. They are brand new and unused.

Yes, we have a thorough cleaning process to ensure that all our products are clean and ready to wear when you receive them.

Cleaning Process:

To ensure a more extensive cleaning, the laces and insoles are removed from the shoe.

The shoes are then carefully washed using antibacterial liquids to ensure that they are spotless and bacteria-free.

Each shoelace is thoroughly rinsed with our anti-bacterial solutions.We wash the insoles of the shoe to ensure that they look and feel fresh.

To get rid of any moisture, our shoes are air-dried in a dry, well-ventilated controlled environment.

The shoes are then meticulously inspected to ensure that each article has been cleaned.

  • We charge Rs.250 on all orders.
  • Delivery time is between 3 to 4 working days (No delivery on Sunday).
  • On COD orders of above 20,000 you have to pay an advance security deposit of 20%.
  • The deposited amount will be deducted from your total amount, and you have to pay COD.

However delivery can take up to 7 working days during the busy shopping season or our mega sales events.

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